♻ Responsible Gaming

Play with Smart and
Play Responsibly at 99myr

99myr believes online gaming should be a source of fun and entertainment — not stress. We provide a range of self-control tools and practical guides so you always play within healthy, comfortable limits.

Controllable deposit limits
Take a gaming break anytime
For users 18+ only
Gaming Is Entertainment, Not a Solution

Never use money you cannot afford to lose. Set your own limits and stick to them — the real enjoyment of gaming lies in the experience, not just the wins.

Get Help When You Need It

If you or someone you care about is showing signs of gambling addiction, do not delay in seeking help. The 99myr team is ready to assist you at any time.

99myr's Commitment to Responsible Gaming

Since the very first day 99myr began operating, we have placed user well-being at the core of this platform. To us, true success is not measured solely by the number of users who register — but by how many can enjoy a healthy, responsible, and controlled gaming experience over the long term.

Online gambling, like any other form of entertainment, can become a problem when not managed properly. It can affect a person's finances, family relationships, and mental health if left unchecked. That is why 99myr does not simply provide a gaming platform — we also provide a comprehensive protection framework to ensure every user stays within their own safe zone.

Our responsible gaming policy is more than a formality. It is part of 99myr's DNA — built directly into our systems, interface and customer support processes. From automatic deposit limits to self-exclusion options, every feature is designed with one goal: keeping you in full control of your gaming experience.

The 99myr platform is only open to users aged 18 years and above. Our identity verification (KYC) process ensures no underage users can access any games or conduct financial transactions on this platform.

Protection Features Available at 99myr

All of the following tools can be activated directly through your account without waiting for approval or going through complicated procedures.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount according to your means. Once the limit is reached, the system automatically blocks additional deposits until the limit period ends.

Activates instantly
Session Time Limit

Control how long you play each day by setting a session time limit. Once the limit is reached, the system will notify you and automatically end your session.

Daily / Weekly
Temporary Break

Need a short break? Activate a temporary pause for 24 hours, 7 days, or 30 days. During this period, your account will be blocked from any wagering activity without affecting your account balance.

24 hours – 30 days
Self-Exclusion

For a more permanent option — self-exclusion blocks access to your account for 6 months, 1 year, or permanently. This option cannot be reversed within the chosen period.

6 months – Permanent
Loss Limit

Set a maximum loss limit you are willing to bear within a given period. Once the limit is reached, you will be unable to continue wagering until the new limit period begins.

Configurable
Real-Time Notifications

Receive automatic alerts when you are approaching a set limit, when a session has gone on too long, or when your wagering pattern differs from usual.

Automatic & Proactive

Warning Signs of Problem Gambling to Watch Out For

Many people do not realise they have already crossed the boundary of healthy entertainment. Recognise these signs early so that you or your loved ones can get help before things become more serious.

01
Playing with Money You Need

Using money meant for bills, food, or daily necessities for wagering is a serious warning sign that requires immediate attention.

02
Cannot Stop Even When You Want To

Feeling unable to control the urge to gamble even after intending to stop or cut back is a clear sign of addiction.

03
Obsessively Chasing Losses

Continuing to gamble in hopes of reclaiming money already lost — known as "chasing losses" — is a dangerous pattern that often makes the situation worse.

04
Hiding Gambling Habits

Lying to family or friends about your gambling activity and how much you have spent is a sign that you yourself know something is not right.

05
Gambling Affects Mental Health

Feeling stressed, anxious, irritable, or unable to sleep due to gambling activity is a signal that it is already affecting your overall well-being.

What You Can Do Right Now

If you recognise any of the signs above, here are practical steps you can take today — no need to wait for things to get worse.

1
Acknowledge and Accept Your Situation

The first and hardest step is admitting that there is a problem. There is no shame in seeking help — it is a sign of strength, not weakness.

2
Activate Self-Exclusion on 99myr

Log in to your account and activate the self-exclusion option immediately. This will block your access to the platform for the duration you set yourself.

3
Talk to Someone You Trust

Share your situation with a family member or close friend you trust. Social support is one of the most important factors in the recovery process.

4
Seek Professional Guidance

Seek a registered counsellor or psychologist qualified in addressing dependency and addiction issues. Professional treatment delivers more effective and lasting results.

5
Review Your Finances

Together with a financial planner or family member, review your financial situation and create a realistic recovery plan without placing excessive pressure on yourself.

For more information on gambling addiction support in Malaysia, you can contact Talian Kasih 15999 or seek counselling services through Hospital Bahagia Ulu Kinta and your nearest government mental health centre.

A Platform That Cares About You

Behind the fun of gaming, 99myr builds layers of protection that are subtle yet always present — so you never have to face it alone.

Mandatory Age Verification

Every registration goes through a rigorous KYC process. No user under 18 years of age can register or access any paid games on 99myr.

Full Control in Your Hands

All self-control tools can be activated, modified, and customised directly from your account dashboard — without needing to contact customer support first.

24/7 Empathetic Support

The 99myr support team is trained to identify users who may need assistance and to respond with sensitivity and without judgment in every interaction.

Gaming Activity Report

Review your complete history of wagering activity, deposits, and withdrawals at any time. This transparency helps you make your own assessment of your playing habits.

No Pressure to Play

99myr does not use manipulative marketing tactics to pressure users who are taking a break into returning to play. We fully respect your decision.

Free Educational Resources

Access guides, articles and educational resources on responsible gaming for free through the 99myr platform — to help you make smarter decisions.

What 99myr Commits To

Commitment Description Status
Strict Age Verification All users must verify their age via KYC before making a deposit or playing.
Self-Limit Tools Deposit limits, time limits, loss limits — all self-activated with no complicated procedures.
Self-Exclusion Temporary pause and permanent exclusion options are available and enforced immediately.
Staff Training All support agents are trained to identify and assist at-risk users in an empathetic manner.
No Aggressive Marketing We do not send promotions to users who are currently in a self-exclusion or break period.
Gaming Data Transparency Users can view, download, and review their full activity history at any time.

Responsible Gaming FAQ

Log in to your account, go to the "Account Settings" section and select "Responsible Gaming". There you will find options to set daily, weekly, or monthly deposit limits. These limits take effect immediately upon saving and cannot be increased within 24 hours of the last change.

No. Self-exclusion is designed to provide robust protection and cannot be reversed during the set period. This is an intentional safety feature — to ensure you truly get the break you need. After the period ends, you may contact our support team to reactivate your account through a careful review process.

Your account balance remains safe and unaffected during a self-exclusion period. You may submit a withdrawal request for your remaining balance through our customer support channels even while excluded. Your funds are always protected and fully claimable.

Yes. 99myr keeps a complete record of all your wagering activity, deposits, withdrawals, and session times. You can view and download these reports at any time via your account dashboard. These records also help you objectively assess your own gaming patterns.

Yes. The 99myr support team accepts complaints or concerns from third parties including family members. We will handle every case with full confidentiality and sensitivity. User privacy remains protected, but we will take appropriate preventive measures based on the information received.

The Best Entertainment Is Controlled Entertainment

Register a 99myr account today and enjoy a fun, safe and responsible gaming experience. All self-control tools are available free of charge to every registered member.

Free Registration
Free self-control tools
24/7 Support

By registering, you agree to the Terms and Conditions and Privacy Policy 99myr.

Bahasa Melayu