Privacy Policy 99myr – Your Data Protection

This Privacy Policy describes 99myr's data protection practices and how we manage personal information you provide when using our online gaming and sports betting platform. This document applies to all registered users and visitors of the 99myr platform in Malaysia.

When you register an account, make a deposit, play games, or contact our support team, you are entrusting us with your personal information. That trust is a responsibility we take seriously — because without it, nothing else matters.

This policy should be read together with Terms and Conditions 99myr. In the event of any conflict between the two documents, this Privacy Policy shall prevail specifically on matters relating to personal data protection.

99myr collects two main categories of information — what you provide directly, and what is collected automatically when you use the platform.

We only collect information that is genuinely necessary to provide a safe, fair, and seamless service. No sensitive data such as medical information or religious beliefs is collected unless required by law.

All information collected by 99myr is used for clear and legitimate purposes. We do not use your data for any other purpose without your prior consent.

• Account Management: Securely creating, verifying, and managing your user account.
• Transaction Processing: Processing deposits, withdrawals, and all financial activities related to your account.
• Identity Verification (KYC): Verifying that you meet the age and eligibility requirements set by the platform.
• Legal Compliance: Meeting anti-money laundering (AML) reporting requirements and applicable financial regulations.
• Platform Security: Detecting and preventing fraud, collusion, multiple account use, and other suspicious activity.
• Service Improvement: Analysing usage patterns to improve platform quality and user experience.
• Marketing Communications: Sending promotional information and exclusive offers — only where you have given your consent.
• Customer Support: Resolving enquiries, complaints, and support requests you submit.

Every instance of data processing has a clear legal basis — whether grounded in a contractual agreement, legitimate interest, legal compliance, or your direct consent.

99myr does not sell, rent, or trade your personal information to any third party for commercial purposes. However, there are limited situations where your information may be shared:

• Payment Processors: Banks, FPX, Touch 'n Go eWallet, and other payment processors required to complete your transactions.
• Service Providers: Companies providing technical, hosting, analytics, or support services on behalf of 99myr — subject to strict confidentiality agreements.
• Legal Authorities: When required by a court order, regulatory directive, or other valid legal obligation.
• Identity Verification: Recognised third-party agencies for legitimate KYC verification purposes.

All third parties working with 99myr are required to meet data protection standards equal to or higher than those we apply ourselves. We do not permit them to use your data for any purpose other than what has been agreed upon.

Protecting your data is more than an obligation — it is a core commitment of 99myr. We invest in top-tier security infrastructure to keep your information safe at all times.

• 256-bit SSL Encryption: All data transmitted between your device and 99myr servers is fully encrypted using the latest TLS protocol.
• Two-Factor Authentication (2FA): An extra security layer requiring a second verification before account access is granted.
• 24/7 Monitoring: A real-time threat detection system operating around the clock to identify and block suspicious activity.
• Internal Access Controls: Only authorised personnel who require access may view users' personal data, with a full audit log maintained.
• Secure Data Backup: Data is regularly backed up at secure, encrypted locations to ensure recovery in the event of an emergency.
• Regular Security Testing: Security audits and penetration testing are conducted by independent experts to identify and address any vulnerabilities.

While we take every reasonable measure, no system is 100% impenetrable. You also play an important role in protecting your account by using a strong password and never sharing your login credentials with anyone.

99myr uses cookies and similar tracking technologies to enhance user experience, analyse platform performance, and ensure the security of your session.

Types of cookies we use:

• Necessary Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us improve our services.
• Functional Cookies: Remembering your preferences and settings, such as language and currency, for a smoother experience.
• Analytics Cookies: Helping us understand overall usage patterns without identifying any individual user.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality and experience of the 99myr platform. Session cookies are automatically deleted when you close your browser.

As a 99myr user, you have the following rights regarding your personal data. We respect and facilitate the exercise of each of these rights:

To exercise any of the above rights, please contact the 99myr customer support team through the available channels on the platform. We will process your request within the stipulated timeframe and provide a written response.

99myr retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active Account Data: Retained for the duration your account remains active and in regular use.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with financial compliance and AML requirements.
• KYC Documents: Retained for the period specified by data protection laws and regulatory requirements.
• Communication Logs: Customer support records are retained for 3 years for reference and dispute resolution.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies expire after a set period.

When data is no longer needed and there is no legal obligation to retain it, 99myr will securely delete or destroy the information using non-recoverable methods.

In certain circumstances, your personal data may be processed or stored on servers located outside Malaysia. This occurs when we use cloud computing services or international technology providers required for platform operations.

All international data transfers are carried out with adequate safeguards:

• Binding data processing agreements with all third-party service providers.
• Full encryption during data transfers across borders.
• Selecting partners that comply with internationally recognised data protection standards.
• Regular reviews of the data protection practices of all service providers.

We do not transfer data to countries that do not provide a level of data protection comparable to our own standards, unless you have given specific consent or a valid legal basis for the transfer exists.

99myr reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements.

When there are material changes, we will notify you via:

• A prominent notice on the home page or your account dashboard.
• Email notification sent to the address registered in your account.
• Update the "Updated" date at the top of this document.

Continued use of the 99myr platform after changes take effect will be considered acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

For any questions, concerns, or requests relating to your data privacy, please contact our Data Privacy Officer team through the 99myr customer support channels.